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Help Desk Technician

Company Overview

GreySignal began as a small software development studio, and for the last four years we've focused on bringing together the software you use everyday into one reliable, seamless platform for thousands of businesses across the nation. We are self-funded, profitable, and fast paced team

Job Summary

A Help Desk Technician is here to help the customer with their IT problem. The main issues that come in for technicians to work on deal with the repair or replacement of an electronic device, configuring new equipment, and resetting email passwords. 

Responsibilities and Duties

  • Helping customers access their data on our platforms while keeping it personable.

  • Proactively monitor customer workstations and servers so we’re on top of oncoming issues.

  • Setup a few handfuls of workstations in our facility and start a mass imaging/cloning train.

  • Try your best to resolve customer issues within the first response time.

  • Visit a customer's facility and bring a PC back to our processing facility for repairs.

Qualifications and Skills

  • Have a well seasoned sense of all aspects of IT, including hardware, software, code, etc.
  • Are able to work in a fast paced environment with a high sense of urgency.

  • Can document customer issues in our state-of-the-art help desk applications, whether it is on the phone or through an email.

  • Have at least 2 years experience working with Group Policy, Active Directory and Windows 7.

  • Dress professionally on a daily basis.

  • Comfortable working with time tracking tools, updating tickets from computers or mobile devices.

  • Are outgoing, friendly, and ready to start everyday with a positive attitude.

  • Patient and enjoy solving tough problems. You take pride in explaining and helping others understand problems and solutions.

  • Are an exceptional communicator and you treat people kindly while gracefully break down, solve, and explain, even the most complex problems.

  • Can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.

  • You understand our customer base, and don’t mind updating a ticket or jumping on an emergency conference call after normal business hours if we need you.

  • Your a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed. You’re self motivated, but also enjoy contributing to a team.

 

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