GreySignal began as a small software development studio, and for the last four years we've focused on bringing together the software you use everyday into one reliable, seamless platform for thousands of businesses across the nation. We are self-funded, profitable, and fast paced team
A Help Desk Technician is here to help the customer with their IT problem. The main issues that come in for technicians to work on deal with the repair or replacement of an electronic device, configuring new equipment, and resetting email passwords.
Responsibilities and Duties
Patient and enjoy solving tough problems. You take pride in explaining and helping others understand problems and solutions.
Are an exceptional communicator and you treat people kindly while gracefully break down, solve, and explain, even the most complex problems.
Can de-escalate a tense situation with ease and grace—working through a tough issue or bug with an upset customer not only doesn’t scare you, it’s a challenge you’re eager to take on.
You understand our customer base, and don’t mind updating a ticket or jumping on an emergency conference call after normal business hours if we need you.
Your a hard worker with a history of getting things done carefully and efficiently. You’re thorough—no detail go unnoticed. You’re self motivated, but also enjoy contributing to a team.